Demote/Promote Command not working

I followed all the steps, everything that needs to be enabled is enabled. I just cannot get this command to work.

Heroku logs, please.

I’m in Heroku, where do I find the logs, or how do I resolve the possible issue?

I re-did it again, and the logs showed everything was working. But it had problems promoting the user…

Alright, since people still can’t fix it, I will be asking you to send me your github link, your group your heroku link and your game files, to me via Dm. @Noah please.

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