Hi! I have watched bot videos about promote & demote commands and followed all steps along tutorial.
But whenever I use command it says: “Uh-Oh We had problems promoting the user.”.
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Welcome to Cookie Tech! 
Was this tutorial from cookies YouTube channel?
Yes! I watched these 2 videos: Roblox Group Ranking Bot Tutorial - YouTube & Roblox Tutorial - How to make promote & demote commands - YouTube
Have you got the cookie correctly?
Yes! I have got right cookie and API key.
Here is a video of what it looks like in game
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Can you get the heroku logs please?
Remember to search before asking!
Are you certain you ran the command and and had the logs open when you got the logs.
Oh, sorry! Here are right one logs!
2022-07-06T15:42:25.674353+00:00 app[web.1]: INFO: Shutting down
2022-07-06T15:42:25.696483+00:00 app[web.1]: INFO: Shutting down
2022-07-06T15:42:25.774893+00:00 app[web.1]: INFO: Waiting for application shutdown.
2022-07-06T15:42:25.775137+00:00 app[web.1]: INFO: Application shutdown complete.
2022-07-06T15:42:25.775244+00:00 app[web.1]: INFO: Finished server process [10]
2022-07-06T15:42:25.796944+00:00 app[web.1]: INFO: Waiting for application shutdown.
2022-07-06T15:42:25.797104+00:00 app[web.1]: INFO: Application shutdown complete.
2022-07-06T15:42:25.797176+00:00 app[web.1]: INFO: Finished server process [11]
2022-07-06T15:42:25.864134+00:00 app[web.1]: INFO: Stopping parent process [4]
2022-07-06T15:42:26.023698+00:00 heroku[web.1]: Process exited with status 0
2022-07-06T18:25:17.737655+00:00 heroku[web.1]: Unidling
2022-07-06T18:25:17.755454+00:00 heroku[web.1]: State changed from down to starting
2022-07-06T18:25:20.176990+00:00 heroku[web.1]: Starting process with command uvicorn main:app --host=0.0.0.0 --port=${PORT:-5000}
2022-07-06T18:25:21.543276+00:00 app[web.1]: INFO: Uvicorn running on http://0.0.0.0:36314 (Press CTRL+C to quit)
2022-07-06T18:25:21.543346+00:00 app[web.1]: INFO: Started parent process [4]
2022-07-06T18:25:22.618904+00:00 heroku[web.1]: State changed from starting to up
2022-07-06T18:25:22.351415+00:00 app[web.1]: INFO: Started server process [11]
2022-07-06T18:25:22.351468+00:00 app[web.1]: INFO: Waiting for application startup.
2022-07-06T18:25:22.351655+00:00 app[web.1]: INFO: Application startup complete.
2022-07-06T18:25:22.355885+00:00 app[web.1]: INFO: Started server process [10]
2022-07-06T18:25:22.356005+00:00 app[web.1]: INFO: Waiting for application startup.
2022-07-06T18:25:22.356228+00:00 app[web.1]: INFO: Application startup complete.
2022-07-06T18:25:23.810947+00:00 heroku[router]: at=info method=GET path=“/group/promote?user_name=hogo54_2&key=few678fs683qhr6w732gr3267fngs3y743r32qwe&groupid=13408209” host=robloxrankgfr.herokuapp.com request_id=3dffea5a-02a5-486b-bc69-99d84729225f fwd=“128.116.39.117” dyno=web.1 connect=0ms service=1ms status=307 bytes=284 protocol=https
2022-07-06T18:25:23.811533+00:00 app[web.1]: INFO: 128.116.39.117:0 - “GET /group/promote?user_name=hogo54_2&key=few678fs683qhr6w732gr3267fngs3y743r32qwe&groupid=13408209 HTTP/1.1” 307 Temporary Redirect
2022-07-06T18:25:24.559303+00:00 app[web.1]: INFO: 128.116.39.117:0 - “GET /group/promote/?user_name=hogo54_2&key=few678fs683qhr6w732gr3267fngs3y743r32qwe&groupid=13408209 HTTP/1.1” 500 Internal Server Error
2022-07-06T18:25:24.561861+00:00 app[web.1]: ERROR: Exception in ASGI application
2022-07-06T18:25:24.561863+00:00 app[web.1]: Traceback (most recent call last):
2022-07-06T18:25:24.561864+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/uvicorn/protocols/http/h11_impl.py”, line 369, in run_asgi
2022-07-06T18:25:24.561864+00:00 app[web.1]: result = await app(self.scope, self.receive, self.send)
2022-07-06T18:25:24.561864+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/uvicorn/middleware/proxy_headers.py”, line 59, in call
2022-07-06T18:25:24.561865+00:00 app[web.1]: return await self.app(scope, receive, send)
2022-07-06T18:25:24.561867+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/fastapi/applications.py”, line 199, in call
2022-07-06T18:25:24.561867+00:00 app[web.1]: await super().call(scope, receive, send)
2022-07-06T18:25:24.561867+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/starlette/applications.py”, line 112, in call
2022-07-06T18:25:24.561867+00:00 app[web.1]: await self.middleware_stack(scope, receive, send)
2022-07-06T18:25:24.561868+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/starlette/middleware/errors.py”, line 181, in call
2022-07-06T18:25:24.561868+00:00 app[web.1]: raise exc from None
2022-07-06T18:25:24.561868+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/starlette/middleware/errors.py”, line 159, in call
2022-07-06T18:25:24.561869+00:00 app[web.1]: await self.app(scope, receive, _send)
2022-07-06T18:25:24.561869+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/starlette/exceptions.py”, line 82, in call
2022-07-06T18:25:24.561869+00:00 app[web.1]: raise exc from None
2022-07-06T18:25:24.561869+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/starlette/exceptions.py”, line 71, in call
2022-07-06T18:25:24.561869+00:00 app[web.1]: await self.app(scope, receive, sender)
2022-07-06T18:25:24.561869+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/starlette/routing.py”, line 580, in call
2022-07-06T18:25:24.561870+00:00 app[web.1]: await route.handle(scope, receive, send)
2022-07-06T18:25:24.561870+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/starlette/routing.py”, line 241, in handle
2022-07-06T18:25:24.561870+00:00 app[web.1]: await self.app(scope, receive, send)
2022-07-06T18:25:24.561870+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/starlette/routing.py”, line 52, in app
2022-07-06T18:25:24.561870+00:00 app[web.1]: response = await func(request)
2022-07-06T18:25:24.561871+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/fastapi/routing.py”, line 214, in app
2022-07-06T18:25:24.561871+00:00 app[web.1]: raw_response = await run_endpoint_function(
2022-07-06T18:25:24.561871+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/fastapi/routing.py”, line 149, in run_endpoint_function
2022-07-06T18:25:24.561871+00:00 app[web.1]: return await dependant.call(**values)
2022-07-06T18:25:24.561871+00:00 app[web.1]: File “/app/./main.py”, line 25, in read_items
2022-07-06T18:25:24.561871+00:00 app[web.1]: await membertorank.promote()
2022-07-06T18:25:24.561872+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/ro_py/groups.py”, line 436, in promote
2022-07-06T18:25:24.561872+00:00 app[web.1]: return await self.change_rank(1)
2022-07-06T18:25:24.561872+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/ro_py/groups.py”, line 424, in change_rank
2022-07-06T18:25:24.561872+00:00 app[web.1]: await self.setrank(roles[role_counter + num].id)
2022-07-06T18:25:24.561872+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/ro_py/groups.py”, line 461, in setrank
2022-07-06T18:25:24.561873+00:00 app[web.1]: rank_request = await self.requests.patch(
2022-07-06T18:25:24.561873+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/ro_py/utilities/requests.py”, line 99, in patch
2022-07-06T18:25:24.561873+00:00 app[web.1]: return await self.request(“patch”, *args, **kwargs)
2022-07-06T18:25:24.561873+00:00 app[web.1]: File “/app/.heroku/python/lib/python3.10/site-packages/ro_py/utilities/requests.py”, line 78, in request
2022-07-06T18:25:24.561873+00:00 app[web.1]: raise request_exception(f"[{this_request.status_code}] {get_request_error[0][‘message’]}“)
2022-07-06T18:25:24.561873+00:00 app[web.1]: ro_py.utilities.errors.Unauthorized: [401] Authorization has been denied for this request.
2022-07-06T18:25:24.559034+00:00 heroku[router]: at=info method=GET path=”/group/promote/?user_name=hogo54_2&key=few678fs683qhr6w732gr3267fngs3y743r32qwe&groupid=13408209" host=robloxrankgfr.herokuapp.com request_id=ad296f35-c10d-460a-a2cf-096ffdec0aa5 fwd=“128.116.39.117” dyno=web.1 connect=0ms service=642ms status=500 bytes=193 protocol=https
Means you’ve got your cookie wrong.
Ok, I’ll change and try again then
If @cookie’s answer was the solution, click mark as solution!
This helps everyone know if they need to help, and it keeps the forums tidy!
If this didn’t work, did the logs change?
P.S. Welcome to the forums! Please PM me with any questions!
Regards,
@peter
I tried many ways (even using different browser) but it still gives that error.
Were you in incognito and closing down the tabs (I think) correctly?
It doesn’t work even if leave tabs open. 
You shouldn’t leave the tab open, are you sure you’re using incognito?
Incognito is really important, you also need to close the tab.
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