I know this topic is very controversial.
However, for the size of Roblox, their moderation is fairly good.
We need to remember that Roblox probably gets 10’s of thousands of reports every day.
I feel that my support with Roblox has been an alright experience, with under 12hr response times, friendly staff & other useful information.
There is a lot of news on “Bad” Roblox moderation, but it’s somewhere in the middle, I have never experience any bad interaction with Roblox moderation.